We’ve Streamlined Our Interface — Here’s Why It’s Even Better Now!

Starting in September 2024, we’ve made an important update to our system settings by merging the traditional “Expert Mode” into the more user-friendly “Easy Mode.” We understand that change can sometimes be unsettling, especially when you’ve grown accustomed to a certain look and feel. However, we want to reassure you that these interface changes do not mean you have an inferior or less capable system. In fact, this update is aimed at providing a more streamlined, intuitive experience for everyone — from first-time users to seasoned professionals.

Why the Change?

1. Simplicity and Efficiency

We know that navigating through multiple tabs, dropdown menus, and advanced options can sometimes feel overwhelming. By merging “Expert Mode” with “Easy Mode,” we are removing unnecessary steps for most routine tasks. The new unified interface is designed to let you find what you need quickly and efficiently, whether you’re adjusting minor settings or performing more advanced configurations.

2. Better User Experience

Over the years, we’ve collected feedback from countless users, many of whom found the split interface confusing and cumbersome. With our new approach, you no longer need to switch modes to access powerful features. Everything is consolidated into one streamlined environment, reducing complexity without compromising performance or functionality.

3. Improved Consistency

By integrating “Expert Mode” settings directly into a single, consistent layout, we ensure that every setting, toggle, and option is easy to locate and understand. This consistency across all system pages helps minimize the learning curve if you’re new to the system and supports quicker navigation for experienced users.

Rest Assured — You’re Not Losing Functionality

A common concern when interfaces change is that certain features might be removed or hidden. We want to reassure you that we have not taken away the advanced capabilities that you’ve come to rely on. Instead, we’ve reorganized and simplified them so that all essential tools remain firmly in place. If there is a particular setting or control you’re used to accessing under “Expert Mode” and can’t immediately locate it in the new interface, our support team is here to guide you.

We firmly believe that this updated layout can actually enhance your control over the system. While it might look different, you should find everything you need in familiar spots, and often just a click away. We’re confident that once you spend a little time exploring the new interface, you’ll find it just as powerful — if not more so — than before.

We’re Here to Help

We understand that any user interface change may come with some initial confusion. We value your continued trust in our products and want to make sure you’re comfortable and confident with the updates. If you have any questions or concerns about the new layout, or if you simply prefer a personalized walkthrough, please don’t hesitate to reach out:

Email or Call Us: Our support team is on standby to assist with technical explanations or to guide you step-by-step through any of the new settings.

FAQs and Guides: We’re continually updating our online help centre with new tutorials and FAQs that reflect the latest changes.

Live Demos: In certain cases, we can arrange a one-on-one live demo session to walk you through the interface and answer any questions in real time.

Feedback Fuels Our Improvement

Your feedback is incredibly valuable to us. It helps us refine our design decisions and prioritize feature updates. If you have any suggestions for further improvements or want to share your experience with the new interface, we encourage you to get in touch. We’re committed to evolving our systems in a way that makes your life easier and your security more robust.

Thank you for your patience, understanding, and continued support as we roll out these enhancements. We strongly believe that merging “Expert Mode” and “Easy Mode” will lead to a better, simpler, and more powerful experience. If you have any questions, concerns, or feedback, we are here to listen and assist.

We appreciate your ongoing trust and look forward to supporting you every step of the way!

If you purchased the system in the UK, please contact Domar CCTV for specialized local support. They’ll be more than happy to guide you through any specific questions or advanced troubleshooting.